Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.rixio.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe for Returns
You may return eligible items within 30 days of the original purchase date. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
- Digital products or downloadable software
- Personalized or custom-made items
- Items marked as final sale or clearance
Refund Process
Approved Returns
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.
Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (704) 431-7069.
Customer Responsibilities
You are responsible for ensuring returned items are securely packaged to prevent damage during transit. We are not liable for returns lost or damaged in shipping.
Contact Information
For questions about returns or refunds, contact us at:
- Email: [email protected]
- Phone: +1 (704) 431-7069
- Address: 2320 Northeast 19th Avenue, Charlotte, North Carolina 28280, United States
Policy Changes
We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on https://www.rixio.store and are effective immediately upon posting.
Legal Disclaimer
This policy is provided for informational purposes and does not constitute legal advice. We make no warranties beyond those explicitly stated herein.